Project Overview
A major restaurant chain needed to reimagine their platform for a high school leadership program to better support teachers and restaurant operators.
As the lead product designer, I worked closely with stakeholders to create a streamlined experience that simplified teacher workflows, improved communication, and enhanced reporting.
Timeline
3 Months
Team
1 Product Designers
Role
Lead Product Designer
Tools
Figma
Figjam
Google Docs
Rotato
Zoom
ClickUp
Platform
Responsive Website
Status
Shipped
Contribution
Primary research
User interviews
Concept ideation
High-fidelity designs
Prototyping
Problem Context
Teachers struggled with a complex platform that made it hard to manage classrooms and content.
Operators lacked clear reporting tools, and fragmented communication features limited engagement between educators, students, and restaurant leaders.
Core Challenge
How might we redesign the platform to better support teachers and operators by simplifying classroom management, improving communication, and making program success easier to track?
User Interviews
To understand real user needs, I conducted in-depth interviews with teachers and restaurant leaders about their workflows, challenges, and goals.
Their insights shaped key platform features and ensured the experience aligned with how they teach, lead, and measure success.
Interview with teacher participating in the leadership program
Interview with restaurant leader fascilitating the leadership program in a local school
Research Synthesis
I analyzed interview findings to identify major pain points, missed feature opportunities, and areas of unnecessary complexity in the existing platform.
Using AI tools to support synthesis, I organized key themes and insights that informed focus areas for the redesign—laying a clear foundation for improving the experience for both teachers and operators.
Key themes identified and organized by interview participants
Sticky notes sorted by key themes uncovered during interview process
Research Synthesis
From the interview data, five key areas were identified contributing to the challenges faced by teachers and restaurant operators.
No Onboarding
Users were given little to no guidance on how to get started or navigate the platform.
Lack of Reporting
No tools existed to track student progress or measure program success, leaving operators without critical insights.
Fragmented Communication
Communication tools were disjointed, making it difficult to coordinate between teachers, students, and restaurant leaders.
No Contextualized Dashboard
Users lacked a personalized view tailored to their role, making it harder to find relevant information quickly.
Disjointed Lesson Flow
Lessons lacked a clear structure, making it hard for teachers to deliver content in a cohesive, engaging way.
Design Ideation
I collaborated with stakeholders to explore new design directions that simplified teacher workflows and delivered clearer insights for operators.
We focused on improving access to training materials, streamlining communication tools, and introducing more intuitive reporting features. These mockups laid the groundwork for a cleaner, role-specific experience that supported both daily tasks and program oversight.
Solution Highlights
Redesigned the platform to simplify classroom management, enhance content access, and improve communication and reporting—empowering teachers and operators to better support student success.
New Onboarding Experience
An intuitive walkthrough introducing teachers to the platform’s key features, ensuring they feel confident and ready to get started.
Always Visible Checklist UI
A dynamic, on-screen checklist that keeps teachers organized and on track by outlining tasks to complete before the next lesson.
Enhanced Teacher Dashboard
A redesigned dashboard that allows teachers and restaurant managers to easily manage their classrooms, add students, and communicate effectively—all from one place.
Improved Operator Dashboard
A streamlined interface for Operators to monitor school performance and access essential information at a glance.
New Lesson Experience
An updated approach that puts essential classroom resources and guides at teachers’ fingertips, empowering them to lead effectively.
New Reporting System
A centralized hub for to track platform performance, providing insights into operator and facilitator engagement.
Key Success & Outcome
Delivered an interactive prototype of the redesigned platform that clearly demonstrated core features and user flows.
The prototype streamlined developer handoff and gave stakeholders a powerful tool for sharing the vision, aligning teams, and showcasing functionality to internal and external audiences.